DocuSign CLM Administration Practice Exam

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How do you revoke a user’s CLM access without deleting the user?

Delete the user from the system.

Change the user's password to block access but keep account active.

Ignore and hope the user stops using it.

Remove from security groups/roles or disable the user account; ensure no pending tasks remain assigned.

Revoking access without removing the user focuses on removing their permissions and stopping authentication, while keeping the user record for history and auditing. In CLM, access is granted through security groups and roles, so removing the user from those groups or disabling the account immediately blocks login and prevents further access to data and workflows. It’s also essential to check for any active tasks or assignments tied to that user and reassign or close them so no work is left in limbo. This approach preserves historical records and audit trails, avoids disrupting references to the user, and ensures access is truly prevented. Deleting the user would erase the record and its history, while simply changing a password or ignoring the issue does not reliably prevent access.